CSGEF Store

Yes. Using a credit card is the quickest and easiest way to purchase content on the CSGEF store.

When you pay with credit card you get instant access to your content.

• Yes. Using a credit card is the quickest and easiest way to purchase content on the CSGEF store.
• When you pay with credit card you get instant access to your content.

The CSGEF store accepts the following credit cards:

• American Express
• MasterCard
• Visa

Yes. If you require assistance in making your purchase, an CSGEF telesales representative can assist you. Please choose a number from our contact form.

• You can also pay by bank transfer or by cheque.
• When you choose this payment option we will issue you with a Pro forma invoice. This will include all the payment details that you need.
• Please note that you will not receive access to your content until you complete payment.

• When you wish to take advantage of a particular promotion simply enter the relevant promotion code on the checkout page.
• If your promotion code is not working please contact us. Please quote your user ID/email address and the promotion code that you are trying to use.
• If you completed an order without using the promotion code, please contact us so that we can apply the discount manually.

Credit Card authorisation can fail for a variety of reasons. Here are some of the most common:

• Entering an invalid card number or CVV code.
• Inputting incorrect billing address information.
• Attempting to purchase over your credit limit.
• Using an expired credit card.
• The credit card company refuses authorisation for other reasons. In the last case, please contact your credit card provider for details
• Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
• If you have any questions, please contact us directly

• All purchases from the CSGEF Store are final, except for duplicate purchases (Mentioned below).
• If you are in any doubt about your transaction, please contact us before you click on the "purchase" button on the final checkout screen.

• Yes, you will be issued with a receipt for every order that you place on the CSGEF store.
• If you need a receipt with specific information, please Contact us and provide all the details that you would like your receipt to include.

The store says that I must log in or register before I can make my purchase. Is that right?

You need to log into the CSGEF Store in order to make a purchase. The registration process is very quick and all your information is held in strictest confidence and will never be shared.